Privacy Policy
At Grinning Monkeys, your privacy and trust mean everything to us. We’re committed to keeping your personal information safe, secure, and confidential. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book one of our motorcycle tours.
We comply with applicable privacy laws and do our best to respect the laws of other countries where our riders come from. However, we cannot guarantee compliance with all international regulations. While we take every reasonable step to safeguard your data on our systems and website, we cannot be held responsible for any unauthorized or unlawful disclosures made by third parties outside our control — such as advertisers or linked websites.
Please remember that our partners, sponsors, and other linked sites may have their own privacy policies that differ from ours. We encourage you to review them. Our Privacy Policy may be updated from time to time without prior notice, so we recommend checking this page periodically to stay informed.
Scope of This Policy
This Privacy Policy (“Policy”) describes how Grinning Monkeys (“we,” “us,” or “our”) collects, uses, and protects the information you share with us when using our website, booking a tour, or engaging with our services (“Platform”).
We are dedicated to protecting your privacy. Any personal details you provide will only be used in accordance with this Policy. By accessing or using our Platform, you acknowledge and agree to the practices outlined below.
This Policy applies to both current and former customers and visitors of our website and services.
Information We Collect
We may collect different types of personal information (“Personal Information”) from you when you interact with us:
(a) Booking & Profile Information:
Details you provide when booking or enquiring about a tour — such as your name, age, gender, nationality, emergency contact, riding experience, preferences, and dietary or medical information relevant to your tour experience.
(b) Payment Information:
Billing and payment details (processed through secure, encrypted payment systems). We do not store your credit card information on our servers.
(c) Contact Information:
Your email address, phone number, and physical or mailing address so we can communicate with you about your booking or upcoming trips.
(d) Service Usage Information:
Information about how you use our website — such as pages visited, navigation patterns, and referral sources — to help us improve your experience.
(e) Log Data:
Technical details like your IP address, browser type, and time of access.
(f) Correspondence:
Records of your communications with us, including emails, messages, or contact form submissions.
(g) User Account Details:
If you create an account with us, we may store your username, password, and related security credentials.
(h) Uploaded Content:
If you share photos, documents, or other media with us (for example, to share your tour experience), we may store this content securely.
We collect and use this information only to provide, improve, and personalize your experience with Grinning Monkeys. We never sell or trade your Personal Information to third parties.
Use and Disclosure of Your Information
We use your information to:
- Process bookings and payments for motorcycle tours.
- Communicate important updates, confirmations, and reminders related to your trips.
- Personalize your experience and tailor our services to your preferences.
- Improve our tours, website, and customer service.
- Fulfill legal or regulatory obligations.
We will only share your information in accordance with this Policy or when required by law. In certain cases, we may disclose limited information to trusted third-party partners (e.g., accommodation providers, local guides, or logistics teams) strictly for the purpose of delivering your booked tour or related services.
If you choose to share your details or content in public areas — such as social media groups, community pages, or forums — please note that this information is public and not covered by our Privacy Policy.
We may also monitor certain communications or data (as permitted by law) to protect our systems, prevent fraud, or ensure compliance with our Terms of Service.
Our Commitment to Security
We take the protection of your data seriously. Our systems use secure servers, encryption, and regular monitoring to prevent unauthorized access or data breaches. While no online system can be completely foolproof, we make every reasonable effort to protect your information.
As our services and technology evolve, we may update this Policy. Please check back regularly to stay informed of any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: hello@grinningmonkeys.com
We never ask for credit card details via email or unsolicited messages. Always use our official website or verified booking platforms for payments and communications.